Return and Replacement Policy – SS Padam Handicraft Industries

At SS Padam Handicraft Industries, we strive to ensure complete customer satisfaction. If you are not entirely happy with your purchase, you can request a return, replacement, or refund by following our simple return policy below.

✅ How to Return or Replace a Product

To initiate a product return or replacement:

1. Ship the product using a reliable courier service such as:

   • India Post (Speed Post)

   • DTDC

   • Shree Maruti Courier

   • Professional Courier

   • Delhivery

   • Blue Dart

2. Packaging Instructions:

   • Write our return address in the “TO” section.

   • Include your name, return address, and mobile number in the “FROM” section.

3. Once we receive the returned item, our team will contact you via phone or WhatsApp to confirm:

   • Size exchange

   • Product replacement

   • Eligibility for refund

⚠️ Important Note: Return courier charges are non-refundable and must be paid by the customer.

📦 Return Shipping Address

📞 Customer Support (Call or WhatsApp): +91-99153-47185

💰 Refund Policy – Full Refund Terms & Conditions

We offer a full refund under the following conditions:

✔️ Eligibility for Refund:

• The product received has a manufacturing defect

• You received a damaged product

📅 Refund request must be made within 15 days of receiving the order.

⏱ Refund Process & Duration

• The refund process will start within 48 hours of receiving the returned product.

• Refunds are processed through the original payment method used during purchase.

• Typical refund time is 3–5 business days.

• Actual refund time may vary depending on your bank or payment provider.

🔁 Summary of Return, Replacement & Refund Policy

📞 Need Help?

For any assistance with returns, refunds, or exchanges, please call or WhatsApp us at:

+91-99153-47185

Our customer service team is happy to guide you through the process.